Return & Refund Policy

1. 7-DAY RETURN WINDOW & ELIGIBILITY

To be eligible for a return, the product must:

• Be unused and in original condition
• Be unopened with manufacturer seal intact
• Be in its original packaging
• Include the original invoice or proof of purchase

For health, herbal, personal care, or hygiene-related products, opened or used products may not be eligible for return unless the product received is defective, damaged, incorrect, or otherwise required to be accepted under applicable consumer protection law.

2. REFUND PROCESSING (CASHFREE PAYMENTS)

Once your returned product is received and inspected by Sri Lakshmi Herbals Rockfort, we will notify you regarding the status of your return and refund request.

After inspection, we will inform you whether your refund has been approved or rejected. If approved:

• The refund will be initiated to your original method of payment.
• For online payments made through our website, refunds are processed securely through our payment gateway, including Cashfree Payments, where applicable.
• The amount may take 3 to 7 business days to appear in your bank account, card account, or UPI-linked account depending on your bank and payment network timelines.

3. LATE OR MISSING REFUNDS

If an approved refund has not yet been credited to your account:

1. First, check your bank account or the UPI/card transaction statement used during checkout.
2. Contact your credit/debit card provider or bank, as there is often some processing time before a refund is officially posted.
3. If you have completed these steps and still have not received your refund, please contact our support team at srilakshmiherbalsrockfort@gmail.com or call +91 99940 06533.

4. SALE AND DISCOUNTED ITEMS

Products purchased during a clearance sale, promotional offer, or at a discounted price may have specific return conditions. Unless otherwise stated at the time of purchase, sale products are not eligible for return or refund except where:

• The product is defective;
• The product is damaged during transit;
• An incorrect product has been delivered; or
• The product is required to be accepted for return under applicable law.

5. EXCHANGES & REPLACEMENTS

We generally offer replacements or exchanges where a product received by the customer is defective, damaged, incorrect, or different from the item ordered.

Where an exchange is approved, the replacement will normally be for the same product, subject to stock availability. To request an exchange, please contact customer support at +91 99940 06533 before shipping any item back.

6. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, leaking, broken, or incorrect product, please contact us as soon as reasonably possible after delivery.

We may request photographs, unboxing videos, order details, or invoice copies to verify the issue. Once verified, we will arrange a prompt replacement, exchange, or refund.

7. SHIPPING FOR RETURNS & RETURN ADDRESS

If a return is initiated due to a change of mind and approved by us, the customer may be responsible for the applicable return shipping charges. Where the return is due to an error, defect, or damage attributable to Sri Lakshmi Herbals Rockfort, the replacement or return shipping arrangement will be handled by us.

* Please do not send products back without first contacting our customer care team to create an authorized return request.

8. NON-RETURNABLE PRODUCTS

For safety, hygiene, herbal efficacy, and quality reasons, certain products cannot be returned once opened or used. This includes herbal powders, oils, churnams, personal care items, and wellness products where the original tamper-evident seal or packaging has been unsealed.

9. CANCELLATION BEFORE SHIPPING

If cancellation is possible and the order has not yet been dispatched, we will cancel the order and initiate an immediate full refund to your original payment method. Once an order has been shipped or handed over to the courier partner, cancellation is no longer possible and the standard return process must be followed.